在COVID-19事件之后，你们是否更新了安全和健康协议？
Learn more about New York City’s Covid-19 Safety Standards here
在COVID-19事件之后，你们是否更新了安全和健康协议？
绝对是这样!请查看我们的COVID-19页面，了解所有更新的健康和安全标准。请注意，我们将经常更新这个页面，所以一定要回来查看。
我应该带什么？
Your love of ice cream and an official photo ID!
游览是自我引导的吗？
冰淇淋博物馆现在是一个自定进度的体验，允许游客在每个展览中花尽可能多的时间。#TeamMOIC也将在那里为您提供指导，以增加乐趣，当然也会带领您进行特别的活动。
我们的地址是什么？
我们的地址是纽约百老汇558号，纽约10012。
我们的开放时间是什么？
You may find our opening hours here
你如何能联系到我们？
You may reach out to us via email at [email protected] or text us at
+1 (866) 665-1018.
这是一个官方博物馆吗？
在我们看来，博物馆是为了庆祝创造力、激情、创新者和革新，我们本着这种精神创建了冰淇淋博物馆。虽然我们既不是一个非营利组织，也不是一个正式的博物馆，但我们建立在分享和庆祝想象力的基础上。
洒金池是真的吗？它是干净的吗？
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.
客人可以在闲暇时自由地在洒水池中游泳。
我需要什么时候到达？
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
你们接受现金吗？
我们接受信用卡、苹果支付、谷歌支付和三星支付。在纽约市，我们根据要求接受现金。
参观冰激凌博物馆需要多长时间？
冰淇淋博物馆的售票体验大约需要一个小时到一个半小时。购票体验结束后，可在我们的咖啡馆自由放松。
我在最后的时间段会有足够的时间吗？
是的!冰淇淋博物馆在最后一位客人参观完毕后就会关门，前提是你在预定的时间段到达。
你们提供外套检查吗？
衣物检查已关闭。所有服装、背包、公文包和袋子都必须留在身上，不能无人看管。雨伞必须装在一个大小合适的袋子里。行李、密封箱、服装袋、自行车、滑板、溜冰鞋、滑板车、植物、鲜花、食物和乐器不得带入博物馆。
是否有素食、无麸质、无坚果和犹太教的选择？
我们为我们的客人准备了素食点心!我们迫不及待地想让你参观冰淇淋博物馆，体验艺术、装置和现在的素食和奶制品。请注意，大多数食物目前还没有获得无麸质或犹太教的认证！如果提供坚果，它们将被标明。如果提供坚果，它们将被标记，但请注意产品可能含有坚果的痕迹，我们不能保证在无坚果的环境中准备。
如果我丢了东西怎么办？
Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.
Lost items in NYC please contact [email protected] or text us at
+1 (866) 665-1018.
是否有儿童自己进入的最低年龄？
没有最低年龄限制。我们鼓励家长自行决定，并理解他们要对自己的孩子负责，无论是否有人陪同。
门票可以在客人之间转让吗？
入场时必须出示一个带照片的身份证。只要聚会中的一位客人与门票上的名字之一相符，并有照片的身份证，聚会中的其他客人就可以灵活处理。
我在哪里可以买到票？
在这里，在我们的票务网站上!购买时按日期和时间段进行。
我可以退票或换票吗？
Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact [email protected] for assistance.
门票可以在客人之间转让吗？
Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.
If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.
我的票可以得到冰激凌吗？
是的!在您的预订中包含多种美味。
我需要打印我的票吗？
不!门票可以通过你的移动设备出示。你必须出示你手机上的车票和有效的身份证明。
门口有票吗？
Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!
冰淇淋博物馆是否可以让轮椅进入？
是的!
有停车位吗？
是的!附近有按小时计算的停车库。
如果我迟到了怎么办？
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket. You don’t get a refund for not showing up to a concert or sporting game! Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
You can reschedule your ticket directly through Peek should you be interested.
允许拍照吗？
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
每个人都能坐滑梯吗？
游客必须年满3岁或以上，且身高达到44英寸或以上才能乘坐滑梯。在滑梯的正前方有一个樱桃电梯，他们可以乘电梯下去。它将把你带到滑梯终点的融化洞穴。
博物馆里允许养宠物吗？
冰淇淋博物馆不允许动物进入。
你们对冰激凌店博物馆的退货政策是什么？
我们接受在购买后14天内对任何未使用或有缺陷的商品进行退换。所有退货或换货必须有购买证明。产品必须在其原始状态（未穿、未洗、未改变）下退回，并附上标签。退款将以原来的付款方式发放。特价商品不能换货或退货。
口罩和面部覆盖物
我们鼓励所有客人在空间内保持口罩，如果他们没有接种疫苗。冰淇淋博物馆将继续保持清洁标准，并将根据要求提供口罩和消毒剂。
我在哪里可以获得更多信息？
Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at [email protected] or text us at +1 (866) 665-1018.
对歧视、偏见、偏执或有害言论采取零容忍政策
在冰淇淋博物馆，我们相信为每个人创造一个安全和包容的环境，我们在任何时候都不容忍歧视、偏见、偏执或有害言论。任何违反这一点的行为，你将被要求离开。谢谢你！"。
我应该带什么？
你对冰激凌的热爱，一个带照片的正式身份证明和你的门票确认书!
游览是自我引导的吗？
冰淇淋博物馆是一个自定节奏的体验。在每个展览中，你想花多少时间就花多少时间，但记住一定要往前走，不要往后退。 我们的#TeamMOIC导游将沿途为您提供娱乐和服务，以增加乐趣，当然也会带领您参加特别活动并为您提供食物
我们的地址是什么？
我们的地址是11506 Century Oaks Terrace Suite #128 Austin, TX 78758。如果你有困难找到我们，请寻找True food厨房旁边的粉红色建筑
我们的开放时间是什么？
You may find our opening hours here
这是一个官方博物馆吗？
在我们看来，博物馆是为了庆祝创造力、激情、创新者和革新，我们本着这种精神创建了冰淇淋博物馆。虽然我们既不是一个非营利组织，也不是一个典型的博物馆，但我们是建立在分享和庆祝想象力的基础上的。
洒金池是真的吗？它是干净的吗？
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.
Guests are free to swim in the sprinkle pool at their leisure and own risk.
我需要什么时候到达？
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
你们接受现金吗？
我们是无现金的!然而，除了信用卡和借记卡之外，我们也接受苹果、谷歌和三星支付!
冰淇淋博物馆的体验时间有多长？
冰淇淋博物馆的购票体验大约需要一个小时到一个半小时。购票体验结束后，可以在我们的咖啡馆、酒吧和商店自由地放松。
婴儿车是否可以进入室内？
由于空间和装置的互动性质，目前无法提供室内婴儿车停车位。我们不允许婴儿车进入体验馆，所以如果你选择携带婴儿车，我们将善意地要求你把它放在外面的指定位置。
如果我选择最后的时间段，我是否有足够的时间？
是的!冰淇淋博物馆只在最后一位客人参观完毕后关门，前提是你在预定的时间段到达。
你们提供外套检查吗？
衣物检查已关闭。所有服装、背包、公文包和袋子都必须留在身上，不能无人看管。雨伞必须装在一个大小合适的袋子里。行李、密封箱、服装袋、自行车、滑板、溜冰鞋、滑板车、植物、鲜花、食物和乐器不得带入博物馆。
是否有素食、无麸质、无坚果和犹太教的选择？
我们为我们的客人准备了素食点心!我们迫不及待地想让你参观冰淇淋博物馆，体验艺术、装置和现在的素食和奶制品。请注意，大多数食物目前还没有获得无麸质或犹太教的认证！如果提供坚果，它们将被标明。如果提供坚果，它们将被标记，但请注意产品可能含有坚果的痕迹，我们不能保证在无坚果的环境中准备。
如果我丢了东西怎么办？
Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.
Lost items in Austin please contact: [email protected]
是否有儿童自己进入的最低年龄？
没有最低年龄限制。我们鼓励家长自行决定，并理解他们要对自己的孩子负责，无论是否有人陪同。
我在哪里可以买到票？
在这里，在我们的票务网站上!购买时按日期和时间段进行。
我可以退票或换票吗？
Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact [email protected] for assistance.
门票可以在客人之间转让吗？
Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.
If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.
我的票可以得到冰激凌吗？
是的!在您的预订中包含多种美味。
我需要为我2岁及以下的孩子买票吗？
2岁及以下的儿童进入我们的博物馆不需要买票。
我需要打印我的票吗？
不!门票可以通过你的移动设备出示。你必须出示你手机上的车票和有效的身份证明。
门口有票吗？
Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!
冰淇淋博物馆是否可以让轮椅进入？
Yes! If any special accommodation is needed we are committed to ensuring a positive experience for all guests. Please reach out to [email protected] for more information.
有停车位吗？
Yes! There is free parking throughout The Domain. We recommend the PINK garage located just 100 yards from our courtyard nearby on Century Oaks Terrace and Agave Ln. We even worked with our friends at The Domain from Simon Properties to provide 50% off ($4) valet with your proof of Museum of Ice Cream ticket.
Valet is located in between our building and True Food Kitchen on the MOPAC side and operates Friday, Saturday and Sunday. There is also additional free parking on this side of our building. In order to make your time slot, we recommend arriving early to secure parking.
如果我迟到了怎么办？
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
You can reschedule your ticket directly through Peek should you be interested.
允许拍照吗？
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
博物馆里允许养宠物吗？
冰淇淋博物馆不允许携带宠物。如果你有服务性动物陪同，请注意你将被要求提供文件，并且禁止你对你的服务性伴侣拍照。如果你被看到违反了这一规则，我们将善意地要求你离开，并不予退款。我们的庭院咖啡馆欢迎宠物......而且我们的咖啡馆/商店甚至还出售狗食!
你们对冰激凌店博物馆的退货政策是什么？
我们接受在购买后14天内对任何未使用或有缺陷的商品进行退换。所有退货或换货必须有购买证明。产品必须在其原始状态（未穿、未洗、未改变）下退回，并附上标签。退款将以原来的付款方式发放。特价商品不能换货或退货。
口罩和面部覆盖物
我们鼓励所有客人在空间内保持口罩，如果他们没有接种疫苗。冰淇淋博物馆将继续保持距离和清洁标准，并将根据要求提供口罩和消毒剂。
我在哪里可以获得更多信息？
Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at [email protected]
对歧视、偏见、偏执或有害言论采取零容忍政策
在冰淇淋博物馆，我们相信为每个人创造一个安全和包容的环境，我们在任何时候都不容忍歧视、偏见、偏执或有害言论。任何违反这一点的行为，你将被要求离开。谢谢你！"。
我们的地址是什么？
100 Loewen Road, Dempsey, Singapore 248837
我们的Alfresco酒吧和咖啡厅旁边的停车场数量极其有限。然而，附近的Dempsey内有很多停车位!请不要在我们邻居的场所停车，因为这些场所是为他们自己的顾客保留的。
If you are arriving by public transport from the city, the nearest bus stop would be CSC Dempsey Clubhouse with the following bus services: 7, 75, 77, 105, 106, 123, 174, followed by a scenic 10 min walk. If you are arriving by taxi or private hire service, there is a dedicated drop-off area for you to disembark.
我们的开放时间是什么？
You may find our opening hours here. However, we occasionally open on additional days during celebratory periods such as public holidays and school holidays. Weekend ticket rates apply for eve of public holidays and public holidays.
我应该带什么？
带上你的门票（将以PDF文件的形式发送到你的邮箱）和对乐趣和甜食的胃口!博物馆里可能会很冷，所以你可以考虑带一件外套。
游览是自我引导的吗？
博物馆的体验是自助式的，但#TeamMOIC的导游将驻扎在整个空间，以促进与你的体验!
我需要什么时候到达？
Please arrive on time in order for us to start your experience on time. Note your ticket is only valid for the date and time purchased. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund. You and your group must all be present in order to enter. You can contact our ticketing customer care team directly at [email protected]
你们接受现金吗？
我们是无现金的!我们接受VISA、万事达卡、美国运通卡（购票除外）。我们也接受银联和JCB。
冰淇淋博物馆的体验时间有多长？
Museum of Ice Cream’s ticketed experience is designed to take around approximately 60 to 90 minutes. After your ticketed experience, feel free to wind down at our Dessert Bar!
婴儿车是否可以进入室内？
体验馆内允许使用婴儿车。但是，我们不能为婴儿车提供存储空间。
是否有素食、无麸质、无坚果和犹太教的选择？
每一个治疗站都有一个素食者替代我们的无乳制品勺子!我们的点心目前还没有通过清真认证，但我们的冰淇淋不含猪肉制品或其衍生物和酒精。含有坚果的食品会有适当的标签，但请注意，其他产品可能含有微量的坚果，我们不能保证在无坚果的环境中准备。我们将继续改进我们的产品，因为我们找到了新的方法来包容所有的冰激凌爱好者。
如果我丢了东西怎么办？
Museum of Ice Cream is an interactive experience, so please hold onto your belongings as we are not responsible for any lost items.
To contact our Singapore Lost & Found team, please e-mail [email protected].
是否有儿童自己进入的最低年龄？
12岁以下的儿童在参观博物馆时，必须有成人的监护。
我应该穿什么衣服去博物馆？
Dress comfortably! The museum is fully equipped with air conditioners with an open and naturally ventilated alfresco cafe and bar.
Tip: Wear pink or light coloured clothes that will complement the pink exhibits and installations!
我在哪里可以买到票？
在这里，在我们的票务网站上!购买时按日期和时间段进行。
高级票和普通票的区别是什么？
高级票可以让你在体验期间在我们的5个点心站中的每个点心站获得额外的独家冰激凌口味，以及在尖叫餐厅获得免费饮料。
高级票和普通票的价格差异是什么？
高级票的价格比普通票高10美元。
我可以退票或换票吗？
Tickets are nonrefundable, unless you have purchased the MOIC Ticket Insurance add-on for your order. To activate any purchased ticket insurance for a refund, please contact us at [email protected].
门票可以在客人之间转让吗？
如果你的团队中有人无法参观，而你想把票转给另一位客人，我们很乐意配合。请务必让我们在门口的友好导游知道。
我的票可以得到冰激凌吗？
是的! 在整个体验过程中，你将享受到来自5个甜品站的甜品，有不同类型的冰激凌和口味。这些甜点是无限量的，而且份量适中，所以你想吃多少完全取决于你自己。我们建议你饿着肚子来。
我需要为我2岁及以下的孩子买票吗？
2岁及以下的儿童进入我们的博物馆不需要买票。
我需要打印我的票吗？
不!门票可以通过你的移动设备出示。
门口有票吗？
所有游客必须在抵达前在网上预订门票。虽然欢迎你在抵达后尝试通过我们的网站订票，但我们不能保证在你期望的进入时间有票出售。
冰淇淋博物馆是否可供轮椅通行？
是的!
有停车位吗？
我们的Alfresco酒吧和咖啡厅旁边的停车场数量极其有限。然而，附近的Dempsey内有很多停车位!请不要在我们邻居的场所停车，因为这些场所是为他们自己的顾客保留的。
我的英语不是很好，是否有翻译？
是的！在我们的各种体验空间和冰淇淋站，你可以看到一个二维码，它将把你带到我们的体验和冰淇淋信息的翻译处。我们目前的系统支持9种语言，我们正在努力为你带来更多的语言!
我可以把我的行李或婴儿车交给工作人员保管吗？
遗憾的是，我们没有存放行李或婴儿车的地方--我们不鼓励带大件物品去体验，不过我们的许多体验室都有区域，你可以在玩的时候把你的物品放在里面。
如果我迟到了怎么办？
We strongly encourage all ticket-holders to arrive within half an hour of their time slot as it enables us to manage traffic in the museum for the best experience possible. If you miss your time slot, we have the right to deny your entry and you will not be eligible for a refund. In addition, the latest discretionary admission is 1 hour before our closing time, however we strongly encourage you to arrive at the time slot that you have purchased tickets for. If you happen to arrive later than 5pm on Monday and Wednesdays or 8pm from Thursdays - Sundays, please reschedule your tickets as we will be unable to facilitate your entry.
You can contact our ticketing customer care team directly at [email protected] with questions, and we’ll get back to you as soon as we can!
允许拍照吗？
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment (i.e tripods, lights, etc) or any bulky equipment that may impede movement flow of the experience is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
博物馆里允许养宠物吗？
动物不允许进入博物馆或咖啡馆和酒吧。
你们对冰淇淋博物馆商店的退货政策是什么？
We accept exchange of any unused or defective merchandise within 14 days of the purchase date on the receipt.
Exchange can only be made for a new piece of the same product. We currently only accept exchange to a different size, or due to defects in the item.
All exchanges must contain proof of purchase. Products must be returned in their original condition (unworn, unwashed, and unaltered) with tags attached.
Sale items cannot be exchanged.
We only accept exchange of products purchased from the MOIC Retail Shop at our Dempsey location.
我在哪里可以获得更多信息？
Follow us on Instagram @museumoficecreamsg and Facebook at facebook.com/museumoficecreamsg for information and updates. If you have additional questions please email us at [email protected]
对歧视、偏见、偏执或有害言论采取零容忍政策
在冰淇淋博物馆，我们相信为每个人创造一个安全和包容的环境，我们在任何时候都不容忍歧视、偏见、偏执或有害言论。任何违反这一点的行为，你将被要求离开。谢谢你！"。
安全措施
Guests with visible sign of illness (including but not limited to symptoms such as coughing, sneezing, runny nose, etc) may be encouraged to reschedule for a date after their recovery. Please also do not visit Museum of Ice Cream if you are feeling unwell - you will always have the option of rescheduling your ticket to a time when you feel better! You can reschedule your tickets here.
Please also read and follow the latest health advisories by the government to ensure a safe and sweet experience for everyone. At Museum of Cream, we want to create an environment that is both safe and fun for all guests and #teamMOIC.
我应该带什么？
你对冰激凌的热爱，一个带照片的正式身份证明和你的门票确认书!
游览是自我引导的吗？
冰淇淋博物馆是一个自定节奏的体验。在每个展览中，你想花多少时间就花多少时间，但记住一定要往前走，不要往后退。 我们的#TeamMOIC导游将沿途为您提供娱乐和服务，以增加乐趣，当然也会带领您参加特别活动并为您提供食物
我们的地址是什么？
我们的地址是435 North Michigan Ave, Chicago, IL 60611。
我们的开放时间是什么？
You may find our opening hours here
这是一个官方博物馆吗？
在我们看来，博物馆是为了庆祝创造力、激情、创新者和革新，我们本着这种精神创建了冰淇淋博物馆。虽然我们既不是一个非营利组织，也不是一个典型的博物馆，但我们是建立在分享和庆祝想象力的基础上的。
洒金池是真的吗？它是干净的吗？
Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial biodegradable material to build the iconic sprinkle pool. We clean them frequently in our very own antibacterial sprinkle shower. They are not real edible sprinkles though and cannot be eaten.
Guests are free to swim in the sprinkle pool at their leisure and own risk.
我需要什么时候到达？
请准时到达。你的票只在购买的日期和时间内有效。您的时间段（即上午11点）在30分钟内有效（即上午11-11:30）。就像一个剧院刚刚充满了冰激凌、游戏、洒水和滑梯，幕布必须关闭。如果你错过了你的时间段，我们有权拒绝你进入，你将没有资格获得退款。
你们接受现金吗？
我们是无现金的!然而，除了信用卡和借记卡之外，我们也接受苹果、谷歌和三星支付!
冰淇淋博物馆的体验时间有多长？
冰淇淋博物馆售票体验的时间约为一个小时到一个半小时。
婴儿车是否可以进入室内？
是的!我们允许婴儿车进入体验馆。
如果我选择最后的时间段，我是否有足够的时间？
是的!冰淇淋博物馆只在最后一位客人参观完毕后关门，前提是你在预定的时间段到达。
你们提供外套检查吗？
是的!我们在博物馆内提供外套检查。
是否有素食、无麸质、无坚果和犹太教的选择？
我们为我们的客人准备了素食点心!我们迫不及待地想让你参观冰淇淋博物馆，体验艺术、装置和现在的素食和奶制品。请注意，大多数食物目前还没有获得无麸质或犹太教的认证！如果提供坚果，它们将被标明。如果提供坚果，它们将被标记，但请注意产品可能含有坚果的痕迹，我们不能保证在无坚果的环境中准备。
如果我丢了东西怎么办？
Museum of Ice Cream is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.
Lost items in Chicago please contact: [email protected]
是否有儿童自己进入的最低年龄？
没有最低年龄限制。我们鼓励家长自行决定，并理解他们要对自己的孩子负责，无论是否有人陪同。
我在哪里可以买到票？
在这里，在我们的票务网站上!购买时按日期和时间段进行。
我可以退票或换票吗？
Tickets are nonrefundable unless the MOIC Ticket Insurance packages are purchased with your tickets. You may also use our self-reschedule tool to exchange times by clicking the link in your confirmation email. Or, you can contact [email protected] for assistance.
门票可以在客人之间转让吗？
Photo ID must be shown for entry and must match the name that is written on the ticket. Note that groups must enter together.
If anyone in your group is unable to make it and you would like to transfer it to another guest, we will be happy to accommodate. Be sure to let our friendly guides know at the door.
我的票可以得到冰激凌吗？
是的!在您的预订中包含多种美味。
我需要为我2岁及以下的孩子买票吗？
2岁及以下的儿童进入我们的博物馆不需要买票。
我需要打印我的票吗？
不!门票可以通过你的移动设备出示。你必须出示你手机上的车票和有效的身份证明。
门口有票吗？
Unfortunately, tickets are not available at the door but you can reserve your tickets online via the link here ahead of time because tickets may be sold at any moment!
冰淇淋博物馆是否可以让轮椅进入？
Yes! If any special accommodation is needed we are committed to ensuring a positive experience for all guests. Please reach out to [email protected] for more information.
有停车位吗？
Yes! There are available parking lots by SpotHero that are located within the vicinity of Museum of Ice Cream Chicago. We recommend that you reserve your parking slot in advance on SpotHero via the link here
如果我迟到了怎么办？
Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 10 minute grace period after your 30 minute reservation window; your reservation may be rescheduled at least 24 hours before you arrive but cannot be rescheduled on the day of or after as we have a set capacity and if your spot goes unused, we are unable to refill a ticket.
You don’t get a refund for not showing up to a concert or sporting game!
Our mission is meant to ensure peace, love, sprinkles & safety! If you miss your time slot on that date, we have the right to deny your entry and you will not be eligible for a refund.
You can reschedule your ticket directly through Peek should you be interested.
允许拍照吗？
Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment (i.e tripods, lights, etc) or any bulky equipment that may impede movement flow of the experience is prohibited without advance approval and accompaniment from a Museum of Ice Cream representative. Contact [email protected] for requests.
博物馆里允许养宠物吗？
冰淇淋博物馆不允许携带宠物。如果你有服务性动物陪同，请注意你将被要求提供文件，并且禁止你对你的服务性伴侣拍照。如果你被看到违反了这一规则，我们将善意地要求你离开，并不予退款。我们的庭院咖啡馆欢迎宠物......而且我们的咖啡馆/商店甚至还出售狗食!
你们对冰激凌店博物馆的退货政策是什么？
我们接受在购买后14天内对任何未使用或有缺陷的商品进行退换。所有退货或换货必须有购买证明。产品必须在其原始状态（未穿、未洗、未改变）下退回，并附上标签。退款将以原来的付款方式发放。特价商品不能换货或退货。
口罩和面部覆盖物
我们鼓励所有客人在空间内保持口罩，如果他们没有接种疫苗。冰淇淋博物馆将继续保持距离和清洁标准，并将根据要求提供口罩和消毒剂。
我在哪里可以获得更多信息？
Follow us on Instagram @museumoficecream or on facebook.com/museumoficecream for more details. If you have additional questions please email us at [email protected]
对歧视、偏见、偏执或有害言论采取零容忍政策
在冰淇淋博物馆，我们相信创造一个安全和包容的环境，让每个人都能享受，我们在任何时候都不容忍歧视、偏见、偏执或有害言论。任何违反这一点的行为，你将被要求离开。谢谢你！"。
MORE HELP?